Our Commitment

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We are dedicated to providing the highest quality service. As such, we have adopted the Celebrant Charter. 

This agreement outlines the most important expectations of an outstanding funeral celebrant and is intended to act as a benchmark by which all funeral celebrants can be measured. In adopting this charter a funeral celebrant is committing to the following minimum requirements:

• Act to the highest possible standard of professional and personal conduct at all times.
• Ensure you can be easily contacted and respond to all contact promptly.
• Be organised and work within the necessary timeframes.
• Dress appropriately and be well groomed.
• Develop and maintain good relationships with other professionals, such as funeral directors and cemetery/crematorium staff.
• Have a demeanour that blends empathy with leadership.
• Have sufficient IT skills to commit to producing professional written materials.
• Understand the law surrounding GDPR and the need for confidentiality.
• Possess Personal Liability and Indemnity Insurance.
• Work closely with clients to write and deliver a ceremony which accurately reflects the character and values of the person who has died.
• Whenever possible, meet with the client in person before writing the ceremony.
• Offer to meet with the client at a time and place that suits them best, whether that be at home, online, or somewhere else. Make sure the time slot is open-ended so that they don’t feel rushed.
• Show clear understanding of the difficult nature of bereavement and the overwhelming list of tasks that occur in the days after a death.
• Portray yourself as a calm and confident character who is capable of making others feel reassured.
• Be skilled at listening and gathering information with gentle and sensitive questions.
• Clearly demonstrate an approach which is flexible, non-judgemental, open and sensitive which allows the client to feel a sense of trust.
• Allow family and friends as much involvement as they would like in planning the funeral ceremony.
• Provide the client with a written draft of the ceremony in good time prior to the day itself, in order that they have chance to communicate any feedback or changes.
• Respect the personal beliefs of the person who has died and reflect these in the ceremony when requested, and not allow your own beliefs to be promoted instead.
• Support the client in choosing music, readings and other elements of the ceremony.
• Provide accurate information about the services you offer and the prices of such services.
• Be present to greet the client at the start of the funeral and be there to offer assistance at the end of it.

By displaying the ‘I’ve adopted the Celebrant Charter’ symbol, Eternal Rest Ltd confirm that we are are willing to be measured against the attributes and skills defined in the Celebrant Charter detailed on this page.  More information can be found on the United Kingdom Society of Celebrants' website.